Policies

Shipping, Returns & Compliance Policy

Effective Date: March 22, 2026
Kindred Lubeck Fine Jewelry LLC dba Artifex Fine

At Kindred Lubeck Fine Jewelry LLC dba Artifex Fine, integrity and discretion are at the heart of everything we create. As purveyors of fine jewelry, we are committed to upholding the highest standards of craftsmanship, security, and regulatory compliance. The following policy outlines our practices for shipping, returns, repairs, and compliance.

1. Sanctions & Compliance

We comply with all applicable United States laws and regulations, including economic sanctions and trade restrictions.

Restricted Jurisdictions

We are unable to offer our collections for sale or shipment to jurisdictions subject to comprehensive U.S. sanctions, including:

Cuba
Iran
North Korea
Russia
Crimea, Donetsk, and Luhansk regions of Ukraine

These restrictions also apply to individuals and entities located outside these jurisdictions who are subject to applicable sanctions laws.

Orders associated with these regions or parties will be respectfully declined.

Client Screening & Transaction Review

To protect our clients and our atelier, we conduct appropriate screening of transactions against applicable regulatory lists and standards.

We are unable to engage in transactions with individuals or entities subject to sanctions or legal restrictions. We may employ trusted third-party verification tools to support this process.

Clients may not use intermediaries, reshipping services, or other means to circumvent these restrictions.

High-Value Order Review

Given the nature of fine jewelry, select orders may be subject to additional review, including:

Verification of client identity
Confirmation of billing and delivery details
Review of transactions presenting elevated risk indicators

We reserve the right to block, refuse, delay, hold, or cancel any transaction at any stage if it is determined to pose a compliance or regulatory risk.

2. Shipping Policy

All orders are shipped via FedEx, UPS, or DHL Express and require a signature upon delivery. Each shipment is fully insured to ensure safe arrival.

Complimentary overnight delivery is provided for all orders within the United States.

Prior to shipment, a member of our team will contact you to coordinate delivery and provide tracking information.

Orders may be subject to verification prior to shipment. In such cases, delivery timelines may be extended. We reserve the right to delay, hold, or cancel any order pending verification or compliance review.

International Orders

For clients outside the United States, orders are shipped with duties and taxes unpaid. These fees are collected directly by the courier prior to delivery and are non-refundable.

We are unable to ship to certain jurisdictions in accordance with applicable laws and regulations.

Delivery Responsibility

Clients are responsible for ensuring that shipping information is accurate and that someone is available to receive and sign for the delivery.

We are not responsible for delays, failed delivery attempts, or returned shipments due to incorrect or incomplete information.

Title and Risk of Loss

Title and risk of loss transfer to the client once the shipment has been entrusted to the carrier.

Delivery Timelines

All delivery timelines are estimates and are not guaranteed. We are not liable for delays once the shipment is in transit.

3. Returns & Exchanges

Custom & Made-to-Order Pieces

All custom and made-to-order jewelry is final sale and not eligible for return or refund.

Ready-to-Ship Pieces

Returns are accepted within 5 days of delivery.

Items must be unworn, in original packaging, and in resellable condition.

All returns are subject to inspection and approval. We reserve the right to refuse returns that do not meet these conditions or that raise compliance or fraud concerns.

Return shipping costs are the responsibility of the client unless otherwise specified.

Refunds are issued to the original payment method. Please allow 5–7 business days for refunds to be processed after approval.

4. Warranty Coverage

12-Month Manufacturer Warranty

We offer a one-year warranty from the delivery date covering:

Significant defects in materials or workmanship
Basic maintenance (prong checks, stone tightening, professional cleaning)

This warranty does not cover:

Normal wear and tear
Damage caused by the client (including drops, impact, or chemical exposure)
Third-party repairs or alterations (which void the warranty)

Engraved jewelry is not covered under warranty and should be worn with care.

This warranty reflects our commitment to craftsmanship and is the primary avenue through which manufacturing concerns are addressed.

5. Repairs & Stone Replacement

30-Day Accent Stone Replacement

If a small diamond or accent stone is lost within 30 days of delivery, we will replace it at no cost.

Center & Larger Stones

We recommend insuring center stones and larger gemstones through a third-party provider (such as Jeweler’s Mutual).

If damage occurs, we will evaluate the piece. If due to a manufacturing issue, repairs will be completed at no cost. Otherwise, repairs or replacements will be quoted individually.

Engraving Repairs

Engraving may be repairable depending on the nature of the damage. Costs are assessed on a case-by-case basis.

6. Resizing

Your first resizing is complimentary. Additional resizings are available for a fee.

7. Returns, Refunds & Compliance Review

Orders may be subject to additional verification prior to shipment or refund processing in accordance with our compliance and fraud prevention procedures.

We reserve the right to delay, hold, or cancel any order or refund pending verification.

If requested information is not provided within a reasonable timeframe, the order may be canceled.

Where an order cannot be completed for compliance reasons, any payment received will be refunded to the original method of payment, subject to standard processing timelines.